Dealer/WD/OEM Portal
Welcome to the Thetford and Norcold Dealer/WD/OEM Portal for our trade partners. Our objective is to provide you with our most current tools that can be used to help satisfy our mutual customers - those who drive the RVs, boats and trucks, and use Thetford toilets and Norcold refrigerators.
Once registered, you will have access to current information covering:
- Installation Instructions
- Service Instructions
- Parts Identification and Repair Instructions
- Warranty Policy and Procedures Manual
If you do not currently have a User Name and Password, please click the Register button at left.
IMPORTANT: This site is evolving and additional information continues to be added. Some files, depending on their size and your computer speed, may take several minutes to download.
Thetford Europe
Are you a European dealer/service center or business partner?
Please login to our
European Thetford Extranet.
For Optimal Viewing
To view many documents on this site, you must have Adobe Acrobat Reader installed. Documentation is best viewed with version 4.0 or greater.
Dealer Processing for Norcold Recall Number 10E-049
For your convenience you can submit your recall kit request via email. Please open the Dealer Recall Order PDF form on the link provided. To avoid any processing delays, please enter all the requested information for Refrigerator, Vehicle, Owner and Dealer details on the form.
Click the Submit by Email button on the form or print the form and fax to 734-769-9501.
Norcold-Dealer-Recall-Order-Form.pdf
Change your address, labor rate, or something else?
Fill out this form to notify us of changes to your business. Submit by email or fax as indicated. (Note: not for change of ownership)
*PDF best viewed in Adobe Acrobat
Dealer Change.pdf