Dealer and Service Center Safety Notification
Subject: Norcold recall, NHTSA assigned number 18E013, for models N305 and N306 refrigerators with serial numbers ranging from 27378283 to 28230836, non-consecutively.
This notice is in accordance with requirements of the National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act.
On March 7, 2018, Norcold announced and undertook a motor vehicle equipment safety recall (18E013) to address a potential safety defect at the propane gas valve on Norcold refrigerator model numbers N305 and N306 with serial numbers ranging from 27378283 to 28230836, non-consecutively, built from Sept. 15, 2017 to Feb. 15, 2018.
Norcold determined that certain gas valves were exhibiting low flow and adjustments were being made to an unused connection on the propane gas valve of these refrigerators. This unused connection may have been loosened during the manufacturing testing process.
If the refrigerator is set to operate on propane, this defect can cause a fire and potentially result in injury or death.
Click here to see if a N305 or N306 serial number falls under this recall or check the status of a recalled unit.
Click here for the Service Bulletin with detailed instructions how to access and tighten the unused connection on the propane gas valve on these refrigerators. Please contact Norcold’s Recall Center at 1-800-444-7210 (Option 1) with any questions.
Total time allowance for the required recall service is 0.5 hours. All labor to inspect and tighten the unused connection on the propane gas valve is at no charge to the consumer. You will be reimbursed for the appropriate time at your standard labor rate. Here is the Claim Form.
IMPORTANT: Some of the involved refrigerators may be in your vehicle inventory. Federal law requires the corrective action to be completed on these refrigerators before retail delivery. To identify if a refrigerator requires corrective action, verify the refrigerator model and the serial number as referenced above. You are prohibited from selling a product which has been identified by this corrective action campaign unless the product has first received the specified corrective action.
Owner notification will begin in April of 2018. Owners were instructed to contact their RV dealer or a Norcold Authorized Service Center to arrange a service date. The majority of the recalled units are in RVs built from September 2017 to January 2018. We appreciate any assistance you could provide to help us notify the owners of vehicles built during this time frame.
We appreciate your cooperation and assistance in conducting this safety recall. Our first priority is the safety of our products and the satisfaction of our customers.
Please call 1-800-444-7210, Option 1, with any questions.