{"id":2290,"date":"2025-04-22T14:56:35","date_gmt":"2025-04-22T14:56:35","guid":{"rendered":"https:\/\/www.thetford.com\/au\/?page_id=2290"},"modified":"2025-04-22T15:10:52","modified_gmt":"2025-04-22T15:10:52","slug":"support-videos","status":"publish","type":"page","link":"https:\/\/www.thetford.com\/au\/support-videos\/","title":{"rendered":"How to videos"},"content":{"rendered":"\n<section class=\"content-background content-background--white\">\n    <div class=\"content-background__inner content-container content-container\">\n<div class=\"block block-title-text-button\" id=\"block-harborn\/title-text-button-block_a9ba10e0a4adccccde8e715778b34375\">\n      <h3 class=\"block-title-text-button__title\">Need Help with Your Thetford Product?<\/h3>\n  \n      <p class=\"block-title-text-button__text\"><p>Watch our easy step-by-step videos to get the most out of your Thetford appliance.<br \/>\n<\/br><br \/>\nFrom setup to maintenance, we&#8217;ve got you covered.<\/p>\n<\/p>\n  \n        \n      <div class=\"block-title-text-button__buttons\">\n                            <a href=\"https:\/\/www.thetford.com\/au\/store-locator\/\" class=\"base-button block-title-text-button__button  base-button--type-primary\" target=\"\" >\n  \n  <span class=\"base-button__label\">Find a dealer or service agent<\/span>\n\n      <span class=\"base-button__icon base-button__icon-right\">\n      <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2580_10102)\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M10.6289 18.5177C10.7432 18.5652 10.8659 18.5893 10.9896 18.5887C11.1134 18.5893 11.236 18.5652 11.3503 18.5177C11.4646 18.4703 11.5683 18.4005 11.6553 18.3124L19.1735 10.7942C19.1794 10.7886 19.1853 10.7829 19.191 10.7771C19.3677 10.6004 19.4669 10.3609 19.4669 10.111C19.4669 9.86122 19.3677 9.62163 19.191 9.44498C19.1835 9.43744 19.1758 9.43003 19.1681 9.42277L11.6553 1.90997C11.4767 1.74358 11.2405 1.653 10.9965 1.6573C10.7525 1.66161 10.5196 1.76047 10.3471 1.93305C10.1745 2.10563 10.0756 2.33846 10.0713 2.58249C10.067 2.82652 10.1576 3.06269 10.324 3.24125L16.2518 9.16909H0.941948C0.692128 9.16909 0.45254 9.26833 0.27589 9.44498C0.0992406 9.62163 0 9.86122 0 10.111C0 10.3609 0.0992406 10.6004 0.27589 10.7771C0.45254 10.9537 0.692128 11.053 0.941948 11.053H16.2521L10.324 16.9811C10.1476 17.1578 10.0485 17.3972 10.0485 17.6468C10.0485 17.8964 10.1476 18.1358 10.324 18.3124C10.4109 18.4005 10.5146 18.4703 10.6289 18.5177Z\" fill=\"#0082C9\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2580_10102\">\n<rect width=\"19.4669\" height=\"19.4669\" fill=\"white\" transform=\"translate(0 0.266541)\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\n    <\/span>\n  <\/a>\n                    <\/div>\n  <\/div>\n\n<\/div>\n<\/section>\n\n\n\n<section class=\"content-background content-background--blue\">\n    <div class=\"content-background__inner content-container content-container\">\n\n<h2 class=\"wp-block-heading\">How to guide for Thetford products<\/h2>\n\n\n<div class=\"wp-block-automatic-youtube-gallery-block\"><!-- Note: Overwrites thetford\/web\/app\/plugins\/automatic-youtube-gallery\/public\/templates\/theme-classic.php from the plugin, so cookiebot consents can be set -->\n\n<div id=\"ayg-49659b299cd55e5a1c56499746a0891e\" class=\"ayg ayg-theme-classic cookieconsent-optin-marketing\" data-params='{\"uid\":\"49659b299cd55e5a1c56499746a0891e\",\"autoplay\":0,\"loop\":0,\"muted\":0,\"controls\":1,\"modestbranding\":1,\"cc_load_policy\":0,\"iv_load_policy\":0,\"hl\":\"\",\"cc_lang_pref\":\"\",\"autoadvance\":1,\"player_title\":1,\"player_description\":0}'>\n    <!-- Player -->\n    <div class=\"ayg-player\" data-cookieconsent=\"marketing\">\n        <div class=\"ayg-player-container\" style=\"max-width: 100%;\">\n            <div class=\"ayg-player-wrapper\" style=\"padding-bottom: 56.25%;\">\n                <iframe loading=\"lazy\" class=\"ayg-player-iframe\" width=\"100%\" height=\"100%\" data-cookieconsent=\"marketing\" src=\"\" data-src=\"https:\/\/www.youtube.com\/embed\/wDZgzQrW0Ok\" data-id=\"wDZgzQrW0Ok\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>            <\/div>\n        <\/div>\n\n        <div class=\"ayg-player-caption\">\n                            <h2 class=\"ayg-player-title\">THETFORD | N4000 How To Set Up  Your N4000 E+ refrigerator (LED)<\/h2>\n            \n                    <\/div>\n    <\/div>\n\n    <!-- Gallery -->\n    <div class=\"ayg-gallery ayg-row\">\n                    <div class=\"ayg-item ayg-item-wDZgzQrW0Ok ayg-col ayg-col-3 ayg-col-xs-2 ayg-active\">\n                \n<div class=\"ayg-thumbnail\" data-id=\"wDZgzQrW0Ok\" data-title=\"THETFORD | N4000 How To Set Up  Your N4000 E+ refrigerator (LED)\" data-url=\"\">\n    <div class=\"ayg-thumbnail-image-wrapper\">\n        <img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/wDZgzQrW0Ok\/maxresdefault.jpg\" class=\"ayg-thumbnail-image\" alt=\"THETFORD | N4000 How To Set Up  Your N4000 E+ refrigerator (LED)\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ayg-icon ayg-thumbnail-icon-play\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"#fff\" title=\"Play\" aria-label=\"Play\"><path d=\"M16 0c-8.837 0-16 7.163-16 16s7.163 16 16 16 16-7.163 16-16-7.163-16-16-16zM16 29c-7.18 0-13-5.82-13-13s5.82-13 13-13 13 5.82 13 13-5.82 13-13 13zM12 9l12 7-12 7z\"><\/path><\/svg><div class=\"ayg-visualizer ayg-thumbnail-visualizer\" style=\"display: none;\"><span><\/span><span><\/span><span><\/span><\/div>        \n    <\/div>\n\n    <div class=\"ayg-thumbnail-caption\">\n         \n            <div class=\"ayg-thumbnail-title\">THETFORD | N4000 How To Set Up  Your N4000 E+ refrigerator (LED)<\/div>\n         \n\n                    <div class=\"ayg-thumbnail-excerpt\">A guide to show you how to set up your Thetford Absorption Fridge (LED &#8230;<\/div>\n        \n            <\/div>           \n<\/div>            <\/div>\n                    <div class=\"ayg-item ayg-item-lujX_RkxPa8 ayg-col ayg-col-3 ayg-col-xs-2\">\n                \n<div class=\"ayg-thumbnail\" data-id=\"lujX_RkxPa8\" data-title=\"Thetford Fridges |  How to identify Error code\" data-url=\"\">\n    <div class=\"ayg-thumbnail-image-wrapper\">\n        <img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/lujX_RkxPa8\/maxresdefault.jpg\" class=\"ayg-thumbnail-image\" alt=\"Thetford Fridges |  How to identify Error code\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ayg-icon ayg-thumbnail-icon-play\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"#fff\" title=\"Play\" aria-label=\"Play\"><path d=\"M16 0c-8.837 0-16 7.163-16 16s7.163 16 16 16 16-7.163 16-16-7.163-16-16-16zM16 29c-7.18 0-13-5.82-13-13s5.82-13 13-13 13 5.82 13 13-5.82 13-13 13zM12 9l12 7-12 7z\"><\/path><\/svg><div class=\"ayg-visualizer ayg-thumbnail-visualizer\" style=\"display: none;\"><span><\/span><span><\/span><span><\/span><\/div>        \n    <\/div>\n\n    <div class=\"ayg-thumbnail-caption\">\n         \n            <div class=\"ayg-thumbnail-title\">Thetford Fridges |  How to identify Error code<\/div>\n         \n\n                    <div class=\"ayg-thumbnail-excerpt\">Is the display on your Thetford fridge flashing? If your Thetford &#8230;<\/div>\n        \n            <\/div>           \n<\/div>            <\/div>\n                    <div class=\"ayg-item ayg-item-OYGBcesGq1g ayg-col ayg-col-3 ayg-col-xs-2\">\n                \n<div class=\"ayg-thumbnail\" data-id=\"OYGBcesGq1g\" data-title=\"Thetford | N4000 How To Move Storage Shelves\" data-url=\"\">\n    <div class=\"ayg-thumbnail-image-wrapper\">\n        <img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/OYGBcesGq1g\/maxresdefault.jpg\" class=\"ayg-thumbnail-image\" alt=\"Thetford | N4000 How To Move Storage Shelves\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ayg-icon ayg-thumbnail-icon-play\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"#fff\" title=\"Play\" aria-label=\"Play\"><path d=\"M16 0c-8.837 0-16 7.163-16 16s7.163 16 16 16 16-7.163 16-16-7.163-16-16-16zM16 29c-7.18 0-13-5.82-13-13s5.82-13 13-13 13 5.82 13 13-5.82 13-13 13zM12 9l12 7-12 7z\"><\/path><\/svg><div class=\"ayg-visualizer ayg-thumbnail-visualizer\" style=\"display: none;\"><span><\/span><span><\/span><span><\/span><\/div>        \n    <\/div>\n\n    <div class=\"ayg-thumbnail-caption\">\n         \n            <div class=\"ayg-thumbnail-title\">Thetford | N4000 How To Move Storage Shelves<\/div>\n         \n\n                    <div class=\"ayg-thumbnail-excerpt\">A guide to show you how to move the shelves in your Thetford fridge &#8230;<\/div>\n        \n            <\/div>           \n<\/div>            <\/div>\n                    <div class=\"ayg-item ayg-item-Dt2Aoad7pB0 ayg-col ayg-col-3 ayg-col-xs-2\">\n                \n<div class=\"ayg-thumbnail\" data-id=\"Dt2Aoad7pB0\" data-title=\"Thetford   Fridge Light Error\" data-url=\"\">\n    <div class=\"ayg-thumbnail-image-wrapper\">\n        <img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/Dt2Aoad7pB0\/mqdefault.jpg\" class=\"ayg-thumbnail-image\" alt=\"Thetford   Fridge Light Error\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ayg-icon ayg-thumbnail-icon-play\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"#fff\" title=\"Play\" aria-label=\"Play\"><path d=\"M16 0c-8.837 0-16 7.163-16 16s7.163 16 16 16 16-7.163 16-16-7.163-16-16-16zM16 29c-7.18 0-13-5.82-13-13s5.82-13 13-13 13 5.82 13 13-5.82 13-13 13zM12 9l12 7-12 7z\"><\/path><\/svg><div class=\"ayg-visualizer ayg-thumbnail-visualizer\" style=\"display: none;\"><span><\/span><span><\/span><span><\/span><\/div>        \n    <\/div>\n\n    <div class=\"ayg-thumbnail-caption\">\n         \n            <div class=\"ayg-thumbnail-title\">Thetford   Fridge Light Error<\/div>\n         \n\n                    <div class=\"ayg-thumbnail-excerpt\">John from Thetford, takes you through so possible causes and solutions &#8230;<\/div>\n        \n            <\/div>           \n<\/div>            <\/div>\n                    <div class=\"ayg-item ayg-item-DbureP4mqWw ayg-col ayg-col-3 ayg-col-xs-2\">\n                \n<div class=\"ayg-thumbnail\" data-id=\"DbureP4mqWw\" data-title=\"THETFORD | Duo Tank Cleaner\" data-url=\"\">\n    <div class=\"ayg-thumbnail-image-wrapper\">\n        <img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/DbureP4mqWw\/mqdefault.jpg\" class=\"ayg-thumbnail-image\" alt=\"THETFORD | Duo Tank Cleaner\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ayg-icon ayg-thumbnail-icon-play\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"#fff\" title=\"Play\" aria-label=\"Play\"><path d=\"M16 0c-8.837 0-16 7.163-16 16s7.163 16 16 16 16-7.163 16-16-7.163-16-16-16zM16 29c-7.18 0-13-5.82-13-13s5.82-13 13-13 13 5.82 13 13-5.82 13-13 13zM12 9l12 7-12 7z\"><\/path><\/svg><div class=\"ayg-visualizer ayg-thumbnail-visualizer\" style=\"display: none;\"><span><\/span><span><\/span><span><\/span><\/div>        \n    <\/div>\n\n    <div class=\"ayg-thumbnail-caption\">\n         \n            <div class=\"ayg-thumbnail-title\">THETFORD | Duo Tank Cleaner<\/div>\n         \n\n                    <div class=\"ayg-thumbnail-excerpt\">New to the range the Duo Tank cleaner is a periodical cleaner that &#8230;<\/div>\n        \n            <\/div>           \n<\/div>            <\/div>\n                    <div class=\"ayg-item ayg-item-ZG3Pz5K-7Ng ayg-col ayg-col-3 ayg-col-xs-2\">\n                \n<div class=\"ayg-thumbnail\" data-id=\"ZG3Pz5K-7Ng\" data-title=\"Thetford   Toilet Changing Seal\" data-url=\"\">\n    <div class=\"ayg-thumbnail-image-wrapper\">\n        <img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/ZG3Pz5K-7Ng\/mqdefault.jpg\" class=\"ayg-thumbnail-image\" alt=\"Thetford   Toilet Changing Seal\" \/><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ayg-icon ayg-thumbnail-icon-play\" width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"#fff\" title=\"Play\" aria-label=\"Play\"><path d=\"M16 0c-8.837 0-16 7.163-16 16s7.163 16 16 16 16-7.163 16-16-7.163-16-16-16zM16 29c-7.18 0-13-5.82-13-13s5.82-13 13-13 13 5.82 13 13-5.82 13-13 13zM12 9l12 7-12 7z\"><\/path><\/svg><div class=\"ayg-visualizer ayg-thumbnail-visualizer\" style=\"display: none;\"><span><\/span><span><\/span><span><\/span><\/div>        \n    <\/div>\n\n    <div class=\"ayg-thumbnail-caption\">\n         \n            <div class=\"ayg-thumbnail-title\">Thetford   Toilet Changing Seal<\/div>\n         \n\n                    <div class=\"ayg-thumbnail-excerpt\">Let John from Thetford Guide you through replacing your seal on your &#8230;<\/div>\n        \n            <\/div>           \n<\/div>            <\/div>\n            <\/div>\n\n    <!-- Pagination -->\n    <\/div>\n<p class=\"cookieconsent-optout-marketing cookiebot-optout\">\n    Please &nbsp; <a href=\"javascript:Cookiebot.renew()\"> accept marketing-cookies <\/a> &nbsp; to watch this video.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"content-background content-background--blue-dark\">\n    <div class=\"content-background__inner content-container content-container\">\n<div class=\"block block-title-text-button\" id=\"block-harborn\/title-text-button-block_5f98eafa2d4c703582a4bf46a041c0e0\">\n      <h3 class=\"block-title-text-button__title\">Do you have a question about your Thetford product?<\/h3>\n  \n      <p class=\"block-title-text-button__text\"><p>User manuals can be found on the support tab on the product page of your product.<br \/>\n<\/br><\/br><br \/>\nIn Australia, there are more than 700 Thetford-approved sales and service points which can provide further help and advice about our products.<\/p>\n<\/p>\n  \n        \n      <div class=\"block-title-text-button__buttons\">\n                            <a href=\"https:\/\/www.thetford.com.au\/shop\/\" class=\"base-button block-title-text-button__button  base-button--type-primary\" target=\"_blank\" >\n  \n  <span class=\"base-button__label\">Find your product<\/span>\n\n      <span class=\"base-button__icon base-button__icon-right\">\n      <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2580_10102)\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M10.6289 18.5177C10.7432 18.5652 10.8659 18.5893 10.9896 18.5887C11.1134 18.5893 11.236 18.5652 11.3503 18.5177C11.4646 18.4703 11.5683 18.4005 11.6553 18.3124L19.1735 10.7942C19.1794 10.7886 19.1853 10.7829 19.191 10.7771C19.3677 10.6004 19.4669 10.3609 19.4669 10.111C19.4669 9.86122 19.3677 9.62163 19.191 9.44498C19.1835 9.43744 19.1758 9.43003 19.1681 9.42277L11.6553 1.90997C11.4767 1.74358 11.2405 1.653 10.9965 1.6573C10.7525 1.66161 10.5196 1.76047 10.3471 1.93305C10.1745 2.10563 10.0756 2.33846 10.0713 2.58249C10.067 2.82652 10.1576 3.06269 10.324 3.24125L16.2518 9.16909H0.941948C0.692128 9.16909 0.45254 9.26833 0.27589 9.44498C0.0992406 9.62163 0 9.86122 0 10.111C0 10.3609 0.0992406 10.6004 0.27589 10.7771C0.45254 10.9537 0.692128 11.053 0.941948 11.053H16.2521L10.324 16.9811C10.1476 17.1578 10.0485 17.3972 10.0485 17.6468C10.0485 17.8964 10.1476 18.1358 10.324 18.3124C10.4109 18.4005 10.5146 18.4703 10.6289 18.5177Z\" fill=\"#0082C9\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2580_10102\">\n<rect width=\"19.4669\" height=\"19.4669\" fill=\"white\" transform=\"translate(0 0.266541)\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\n    <\/span>\n  <\/a>\n                    <\/div>\n  <\/div>\n\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2290","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thetford.com\/au\/wp-json\/wp\/v2\/pages\/2290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thetford.com\/au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thetford.com\/au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thetford.com\/au\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thetford.com\/au\/wp-json\/wp\/v2\/comments?post=2290"}],"version-history":[{"count":3,"href":"https:\/\/www.thetford.com\/au\/wp-json\/wp\/v2\/pages\/2290\/revisions"}],"predecessor-version":[{"id":2312,"href":"https:\/\/www.thetford.com\/au\/wp-json\/wp\/v2\/pages\/2290\/revisions\/2312"}],"wp:attachment":[{"href":"https:\/\/www.thetford.com\/au\/wp-json\/wp\/v2\/media?parent=2290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}