Warranty Info

If you are a Thetford / Norcold Dealer click here for warranty information.

Thetford and Norcold products are proudly supported by a comprehensive warranty. Many of our products include coverage for labor costs, as well as parts costs and freight costs. It’s all about giving you peace of mind.

For an overview of our warranty plans, choose the product category for which you wish to view the warranty statement.

Thetford Products

• Permanent Toilet Warranty Statement
• Portable Toilet Statement
• Electra Magic Toilet Statement
• Tecma Statement
• Cassette Statement
• ComfortMate Toilet Statement
• ComfortMate Electric Toilet Statement
• SmartDrain Statement
• SmartTote Statement
• Sanicon Statement
• Spinflo Built-In Cook Top Statement

Norcold Products

• Gas Absorption Refrigerator Statement
• AC/DC Refrigerator Statement

Have a Warranty Claim?

To request warranty coverage:

• Review the warranty statement to ensure the product has warranty coverage.

If your product is under warranty:

• Take the product to an authorized service center.
• The service facility will diagnose the problem and contact Thetford or Norcold to request replacement parts. Replacement parts are provided at no cost to the owner.
• The service center will repair the product. All labor charges will be billed directly to Thetford or Norcold.