If you are a Thetford / Norcold Dealer click here for warranty information.
Thetford and Norcold products are proudly supported by a comprehensive warranty. Many of our products include coverage for labor costs, as well as parts costs and freight costs. It’s all about giving you peace of mind.
To request a copy of any warranty document listed on this page, please call customer service at 1-800-543-1219.
For an overview of our warranty plans, choose the product category for which you wish to view the warranty statement.
- Permanent Toilet Warranty Statement
- Portable Toilet Statement
- Electra Magic Toilet Statement
- Tecma Statement
- Cassette Statement
- ComfortMate Toilet Statement
- ComfortMate Electric Toilet Statement
- SmartDrain Statement
- SmartTote Statement
- Sanicon Statement
- Spinflo Built-In Cook Top Statement
Have a Warranty Claim?
To request warranty coverage:
- Review the warranty statement to ensure the product has warranty coverage.
If your product is under warranty:
- Take the product to an authorized service center.
- The service facility will diagnose the problem and contact Thetford or Norcold to request replacement parts. Replacement parts are provided at no cost to the owner.
- The service center will repair the product. All labor charges will be billed directly to Thetford or Norcold.