Warranty Info

If you are a Thetford / Norcold Dealer click here for warranty information.

Thetford and Norcold products are proudly supported by a comprehensive warranty. Many of our products include coverage for labor costs, as well as parts costs and freight costs. It’s all about giving you peace of mind.

To request a copy of any warranty document listed on this page, please call customer service at 1-800-543-1219.

For an overview of our warranty plans, choose the product category for which you wish to view the warranty statement.

Thetford Products

• Permanent Toilet Warranty Statement
• Portable Toilet Statement
• Electra Magic Toilet Statement
• Tecma Statement
• Cassette Statement
• ComfortMate Toilet Statement
• ComfortMate Electric Toilet Statement
• SmartDrain Statement
• SmartTote Statement
• Sanicon Statement
• Spinflo Built-In Cook Top Statement

Norcold Products

• Gas Absorption Refrigerator Statement
• AC/DC Refrigerator Statement

Have a Warranty Claim?

To request warranty coverage:

• Review the warranty statement to ensure the product has warranty coverage.

If your product is under warranty:

• Take the product to an authorized service center.
• The service facility will diagnose the problem and contact Thetford or Norcold to request replacement parts. Replacement parts are provided at no cost to the owner.
• The service center will repair the product. All labor charges will be billed directly to Thetford or Norcold.